Costumer Support Agent (Spanish Speaking)
21425
14.02.2025
14.03.2025
14.02.2025
Aplikimi ka skaduar
Përshkrimi
About the Role:
We are seeking a Spanish-speaking Customer Support Agent to provide exceptional technical support to clients using our Tax Software. In this role, you will receive inbound calls from clients, addressing inquiries, resolving issues, and providing guidance on software functionalities. This is a client-facing position where you’ll have the opportunity to make a real impact by ensuring high levels of customer satisfaction.
What We Offer:
We are seeking a Spanish-speaking Customer Support Agent to provide exceptional technical support to clients using our Tax Software. In this role, you will receive inbound calls from clients, addressing inquiries, resolving issues, and providing guidance on software functionalities. This is a client-facing position where you’ll have the opportunity to make a real impact by ensuring high levels of customer satisfaction.
What We Offer:
- Fair salary
- Health insurance to support your well-being
- Comprehensive training on our advanced tax software
- A collaborative and supportive team environment
- Fluent in Spanish and English (spoken and written) with a clear accent
- Bachelor's degree in Economics or a related field is a plus
- Strong problem-solving skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Exceptional communication skills and a professional demeanor
- Prior experience in tech support or customer service is a plus but not mandatory
- Ability to work from 15:00 to 00:00 (on-site)
- Provide technical support and assistance to clients using our tax software
- Handle inbound calls efficiently, addressing client inquiries and resolving issues
- Guide clients through software functionalities and troubleshoot common problems
- Ensure high levels of customer satisfaction by offering prompt, courteous, and knowledgeable support
- Collaborate with team members to enhance support processes and tools
- Stay updated on latest software developments and industry best practices
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